Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Please note that a full refund is only possible in the following cases:

Non-delivery or incorrect delivery:
If your order does not arrive within the expected timeframe, please contact us no later than 30 days after the estimated delivery date. If you receive an incorrect item, please contact our customer service immediately so we can resolve the issue as quickly as possible.

Damaged or defective goods:
Please inspect your order immediately upon receipt. If the product is damaged or defective upon delivery, you must notify us immediately, but no later than 7 days after delivery. Please include clear photos or videos so we can assess the issue.

If a defect occurs after delivery that is not due to improper use, please notify us within 30 days of delivery. In this case, we also require a detailed description of the issue along with photos or videos.

To be eligible for a refund, the item must be in the same condition that you received it—unused, with tags, and in its original sealed packaging. You must also provide a receipt or other proof of purchase.

In the case of a justified complaint, we will offer either a replacement or a refund of the purchase price. For returns without a defect or incorrect delivery, the customer is responsible for return shipping costs of €15 per item. For returns, we will provide you with a return label and instructions on how and where to send your package. Items sent back without prior return approval will not be accepted.

If you have any questions or wish to initiate a return, you can contact us at any time at:
Email: support@sianova.shop

Exceptions / Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@sianova.shop.

Cancellations
Cancellations are not possible, as orders are processed and shipped immediately after they are placed.

Exclusion of the right of withdrawal
A general right of withdrawal does not apply if the products are made according to customer specifications or are not suitable for return due to health protection or hygiene reasons.